Refund policy

Last updated September 26, 2026

The short version: if they don't fit, tell us within 30 days and we'll sort it out.

Returns and exchanges

• You have 30 days from delivery to ask for a return or an exchange.
• Pairs need to be unworn and unwashed.
• The easiest fix for most fit problems is a swap to the other size. If your size is in stock, we'll send it.

How to start one

Reply to your order confirmation email, or write to hi@dearpeony.com with your order number and what's wrong. We'll reply with where to send the pair.

Return postage is yours to cover. When you're swapping sizes, we pay to send the new pair back out.

Refunds

Once your return arrives and we've checked it, we refund the original payment method. Your bank may take a few business days to show it.

If you asked for a swap but your size in that Bloom is picked clean, you get a full refund instead.

Damaged or wrong items

If something arrives damaged or isn't what you ordered, email us within 30 days with a photo and we'll replace it or refund it. You won't pay anything to send it back.

Contact

hi@dearpeony.com
Hightop Brands LLC, d/b/a Dear Peony
7533 S Center View Ct, Suite #6082, West Jordan, UT 84084